Vave Casino Privacy Policy

At Vave Casino, we are committed to protecting the privacy and personal data of every player who visits our platform. This Privacy Policy explains how we collect, use, store, and share your information when you access and use our services at vave.com. By registering an account and using our vave online casino, you acknowledge and agree to the practices described in this document. We encourage you to read this policy carefully before engaging with any of our services.

1. Who We Are

We operate Vave Casino under the legal entity Chestoption Sociedad de Responsabilidad Limitada, incorporated in Costa Rica. Our platform holds a Costa Rica gaming license and serves players internationally across 18 language options, including English, Deutsch, Russian, Español, Français, Português, Italiano, Greek, Bahasa Indonesia, Japanese, Korean, Hindi, Chinese, Tiếng Việt, Polski, Suomi, Tagalog, and Turkish. We do not accept registrations from players in the UK, the US, ANJ-regulated France, or other restricted regions as defined in our Terms and Conditions.

2. Information We Collect

When you register and use our services at Vave Casino, we may collect the following categories of personal information:

2.1 Registration and Identity Data

• Full name, date of birth, and nationality
• Email address and account login credentials used for your vave login
• Residential address and contact details
• Government-issued identification documents required for KYC verification

2.2 Financial and Transaction Data

• Cryptocurrency wallet addresses (BTC, ETH, LTC, BCH, XRP, DOGE, USDT, TRX, ADA, BNB, SOL)
• Payment card details when using Visa, Mastercard, Google Pay, or Apple Pay for deposits
• Deposit and withdrawal transaction history
• Records of bonus usage, including vave casino bonus codes and promo code activations

2.3 Technical and Usage Data

• IP address, browser type, and operating system
• Device identifiers used when accessing our vave casino app or mobile web platform
• Pages visited, session duration, and interaction logs
• Geolocation data to verify eligibility based on your jurisdiction

2.4 Communications Data

• Messages exchanged with our 24/7 live chat support team
• Emails sent to support@vave.com or complaints@vave.com
• Telegram messages and any other correspondence you initiate with us

3. How We Use Your Information

Here at Vave Casino, we process your personal data for the following purposes:

• Account management: To create, verify, and maintain your player account, including processing your vave casino login and facilitating secure access.
• KYC and compliance: To verify your identity upon your first cashout or when a large transaction is flagged. Identity review typically takes from a few minutes to several hours.
• Payment processing: To process deposits and withdrawals through our accepted vave casino deposit methods. Withdrawal requests are generally processed within 10 minutes, with the full process taking up to 3 business days.
• Bonus and promotion administration: To credit and manage your vave welcome bonus, vave casino promo code entitlements, no deposit bonus offers, free spins, and loyalty rewards under our VIP programme.
• Customer support: To respond to your queries and resolve disputes efficiently through our support channels.
• Fraud prevention and security: To detect and prevent unauthorised access, money laundering, and fraudulent activity on our platform.
• Responsible gambling: To monitor gaming behaviour and provide assistance where we identify signs of problem gambling.
• Marketing: To send you promotional communications about new games, bonuses, and events, where you have provided consent.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing required to perform the service agreement between you and Vave Casino.
• Legal obligation: Processing required to comply with applicable anti-money laundering, KYC, and gaming regulations under our Costa Rica license.
• Legitimate interests: Processing for fraud prevention, security, and platform improvement purposes.
• Consent: Processing for marketing and optional communications, which you may withdraw at any time.

5. Cookies and Tracking Technologies

Our Vave Casino platform uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. We use the following types of cookies:

• Essential cookies: Necessary for core functionality such as secure login and session management.
• Analytical cookies: Help us understand how players interact with our platform so we can improve performance.
• Marketing cookies: Allow us to deliver relevant promotional content based on your activity.
• Preference cookies: Remember your language, currency, and display settings across sessions.

You may manage your cookie preferences through your browser settings at any time. However, disabling essential cookies may affect the functionality of your vave casino account.

6. Data Sharing and Third Parties

We do not sell your personal data to third parties. At Vave Casino, we may share your information with trusted partners and service providers solely for the purposes outlined in this policy:

• Game providers such as Evolution, Pragmatic Play, Play'n GO, NetEnt, Microgaming, Yggdrasil, Ezugi, and 100+ additional studios, to the extent necessary to deliver gaming services.
• Payment processors and cryptocurrency network operators to facilitate secure vave betting and casino transactions.
• Identity verification and KYC service providers.
• Analytics and marketing technology providers operating under strict data processing agreements.
• Regulatory and law enforcement authorities where required by applicable law or our Costa Rica gaming license obligations.

7. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable regulations. Financial and transaction records are typically retained for a minimum of five years following account closure to satisfy anti-money laundering compliance requirements. You may request account deletion by contacting us at support@vave.com, subject to our legal retention obligations.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us at Vave Casino:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: You may request deletion of your data, subject to our legal retention obligations.
• Right to restriction: You may ask us to limit how we process your data in certain circumstances.
• Right to data portability: You may request a structured, machine-readable copy of your data.
• Right to object: You may object to processing based on our legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our data team at support@vave.com. We aim to respond to all valid requests within 30 days.

9. Data Security

We implement industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our Vave Casino platform uses SSL encryption across all data transmissions, and access to player data is strictly limited to authorised personnel on a need-to-know basis. While we take all reasonable precautions, no online system is entirely risk-free, and we encourage you to use strong, unique @SnKwnM&J71f)el8s for your vave login credentials.

10. Minors

Our services are strictly intended for adults aged 18 years or older. We do not knowingly collect personal data from minors. If we discover that a player under the age of 18 has registered an account on our platform, we will immediately suspend that account and delete all associated data.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our operations, legal obligations, or regulatory requirements. When we make material changes, we will notify you via email or through a prominent notice on vave.com. Your continued use of our vave crypto casino services following such notification constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to reach out to our team:

• Email: support@vave.com
• Complaints: complaints@vave.com
• Live Chat: Available 24/7 directly on vave.com
• Telegram: Accessible via our official support channels

We take all privacy concerns seriously and are dedicated to resolving your queries promptly and transparently.